Hygiene Concept

In response to the ongoing SARS-CoV-2 (coronavirus) pandemic, we have implemented a wide range of measures at our hotel to guarantee maximum safety for our valued guests during their stay. Anyone wishing to stay overnight in our hotel must provide proof of vaccination, recent recovery, or a negative “quick” test.

Anyone wishing to stay overnight in our hotel must provide proof of vaccination, recent recovery, or a negative “quick” test. In addition, in the current alert level, our catering (breakfast/dinner/bar) and gym are only available for guests who are vaccinated or recovered. You are welcome to order room service.

Our hotel rooms undergo intensive cleaning and disinfection after every check-out. All touch points, such as elevator buttons, handrails, door handles in public spaces, elevators, gym equipment, and staff rooms are also subject to regular cleaning and disinfection. Our dedicated housekeeping team has received corresponding professional training and support in relation to these processes.

It is obligatory for our guests and staff to wear a face mask in all public spaces, corridors, and hallways in our hotel. Our guests and staff must also maintain a safe distance of 1.5 meters from other individuals at all times. Physical contact, such as a handshake, must be avoided at present.

In order to keep the risk of infection as low as possible, our guests and staff must be sure to shield any coughs and sneezes, wash their hands on a regular basis, and disinfect their hands as required. Disinfectant dispensers are provided for our guests at reception, in the restaurant, and on every floor of the hotel.

Having received specific training on compliance with all necessary hygiene measures, our team is tasked with reminding our guests of the current rules and ensuring that these are observed. Boards, signposts, and floor markings inform our guests of our hygiene concept at all key points in the hotel and provide details on the corresponding rules and measures.

All hotel rooms are thoroughly prepared by our housekeeping team prior to the arrival of our guests. All touch points, such as door handles, light switches, telephones, remote controls, and all surfaces, undergo thorough cleaning and disinfection every day. The windows are opened during cleaning to ensure proper ventilation. Fresh cloths are used to clean each room.

In order to ensure maximum safety at breakfast time, all general rules such as wearing a mask and maintaining social distancing must be observed in our restaurant. Guests may remove their masks once they have taken their seats.

Upon exiting the elevators, guests will be greeted by our staff and accompanied to a free table. In light of the current situation, we regret that guests are not permitted to choose where they may sit. Our guests will be informed of additional measures once they have reached their table. All tables, chairs, and cruet sets are disinfected by our staff following the departure of each guest. Our staff also wear gloves when laying the tables.

Our guests are free to use the mobile coffee machine, and our staff are of course happy to serve tea and coffee at each table. We provide a second drinks station for our guests at weekends in order to keep the number of guests at the buffet as low as possible.

Our guests must put on a mask as soon as they leave their seats, with a maximum of six guests permitted in the buffet area at any one time. We request that our guests disinfect their hands before entering the buffet area and always remain at least the minimum required distance away from other guests. The route through the buffet is a one-way system featuring a separate entrance and exit that are both clearly identified. All serving cutlery and the display on the coffee machine are disinfected by our staff on a regular basis. We also provide gloves for our guests on request.

Our staff is required by law to have each guest fill out a form for possible tracking purposes. All data that is collected (first name, surname, date and time of visit, address or email address) must be stored for 4 weeks.

We request that our guests use cashless payment options where possible. Our card readers are thoroughly disinfected after each use.

We look forward to welcoming you for an enjoyable and safe visit.